Group Chief Customer Officer, Dialog Axiata PLC Director, Dialog Business Services
Ms. Sandra De Zoysa
Sandra has played a pivotal role in transforming Dialog's retail customer landscape, introducing groundbreaking digital self-service, social care, and automation platforms across a nationwide network. With over three decades of experience in the ICT industry, Sandra’s leadership in Customer Experience, Women in Tech, and Business has garnered her international recognition. She is a BCS Fellow with a Master’s degree in Digital Transformation Leadership, an Executive MBA with expertise in Innovation and Entrepreneurship, and holds certifications in CXPA, Lean Six Sigma, and Scrum. As an avid keynote speaker, Sandra has represented Dialog at over 400 international forums.
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BMICH
Segment: Corporate Strategies and Management Capabilities Showcase
Within the comprehensive exploration of "Redefining Retail in APAC: From Transactions to Transformation," the conference introduces a dynamic segment: "Corporate Strategies and Management Capabilities Showcase." This distinctive portion of the event provides a platform for leading corporations to present and illuminate their journey to the next echelon in the fiercely competitive retail landscape. Step into the boardrooms of industry leaders as they unveil the strategies and management prowess that propelled them beyond conventional boundaries. Through engaging presentations and insightful discussions, these corporate showcases offer a firsthand look at the innovative approaches, strategic decision-making, and adaptive management capabilities that have been instrumental in navigating the intricacies of the ever-evolving retail sector. Explore success stories, challenges overcome, and the lessons learned in the pursuit of excellence. From market expansion strategies to sustainable practices and customer-centric initiatives, witness how these corporations have strategically positioned themselves for success in the vibrant and competitive retail environment. This segment is a unique opportunity for conference participants to glean inspiration and actionable insights directly from corporate leaders who have successfully charted transformative paths in the realm of retail. Join us for an enriching experience as we delve into the corporate strategies and management capabilities that are reshaping the future of retail in the Asia-Pacific region.
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